However, that installation just fails with just a message that it failed. The other, possibly related problem is that I get an error window on boot-up telling me that OneDrive does not start up and the suggestion is that I re-install it. NetFramwork and suggested that I contact HP support.
The tech support suggested that the problem may be with. Working further with tech support, I discovered that when I created a new user I was able to download and install that software. It failed, unable to download the necessary installation files. I called support for that software and as directed by them, I uninstalled the software and did some file clean-up I then shut down and after a 15 second delay re-booted and tried to re-install. I was able to install a few applications, but last night one of them stopped working - it just froze up when I entered my password to connect to the internet. This is a new computer that I am still trying to configure for my work.
But my primary problem is inability to install software. I did spend quite a while working with Fidelitys tech support and as i described before they convinced me it is not a problem with their software since it installs and works fine when I create a new user and do the installation within that new account. Two problems arose at about the same time so I will describe both. The software is from Fidelity and it is called Active Trader Pro.
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